June 25th-28th 2020

Conference Announcement

After much deliberation and monitoring of the COVID-19 situation, we have come to the difficult conclusion that we need to cancel this year’s Frontiers conference.  

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The hosts of Frontiers 2021 have kindly agreed that any paper that was accepted for this year’s Frontier’s conference can be presented at the 2021 conference that will be held June 10-13, 2021, with the consortium occurring June 8-9, 2021.

Please mark your calendars for now, and the conference hosts will follow up with details about the location and venue.

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We are pleased to announce that we will host the 2022 Frontiers conference at Babson College from Wednesday, June 22, 2022 to Sunday, June 26, 2022. We hope to see many of you then.

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In the meantime, please stay safe and well.

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Anne Roggeveen  Dhruv Grewal  Werner Kunz

Conference Co-chairs

REGISTRATION

Register for the Frontiers in Service 2020 Conference!

TRAVEL

Looking for more information about how to get to the conference?

HOTEL

Marriott is offering accommodations nearby the event.

DOC CONSORTIUM

Find out more about the upcoming doctoral consortium at Babson College.

ABSTRACTS

The deadline to submit abstracts is December 12th! Find out more below.

WELCOME TO 
BABSON COLLEGE

In 2020, the Frontiers In Service Conference will be hosted at Babson College in Babson Park, Massachusetts. This is the first time the conference will be held in the Boston area! We are looking forward to welcoming you in New England this June.

About

Frontiers in Service Conference 2020

Themed “How technology is creating value for the service and retail industry,” Frontiers in Service Conference 2020 will explore a variety of service topics, including service marketing, service management, service operations, service strategy, service design, service engineering, service science, service IT, and AI and robotics as related to service.

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Please mark your calendars and join us for a chance to discuss engaging topics with academics and professionals from around the world who dedicate their work to these dynamic industries. 
 

KEYNOTE SPEAKERS

IMPORTANT DATES

REGISTRATION OPENS

EARLY BIRD AUTHOR 

REGISTRATION CLOSES

9.9.19

4.1.20

Conference Sponsers