Program

Program Overview

Download the Frontiers in Service 2020 Program for a full conference overview, all session info, locations, and times. Updated 3/16/2020 and is subject to change.  

Conference Overview

Friday 26 June 2020


Conference Registration: 7:45 am - 12:00pm (Sorenson)
Conference Registration: 12:00 - 5:00 pm (Olin Hall)
07:30 – 08:15 am Breakfast/Snack @ Sorenson 08:15 – 08:30 am Welcome @ Sorenson 08:30 – 10:00 am Plenary Session 1: Entrepreneurial Leadership in a Service Organization @ Sorenson 10:00 – 10:30 am Coffee Break @ Sorenson 10:30 – 11:45 am Plenary Session 2: Service Technology @ Sorenson 12:00 – 01:00 pm Lunch @ Knight Auditorium 12:00 – 01:00 pm JSR/ERB Lunch @ Wellesley Room 01:00 – 03:00 pm Concurrent Sessions @ Olin & Malloy Halls 03:00 – 03:15 pm Coffee Break @ Wellesley Room 03:15 – 05:15 pm Concurrent Sessions @ Olin & Malloy Halls 06:30 – 07:30 pm Reception 07:30 – 10:00 pm Awards Dinner




Saturday 27 June 2020


Conference Registration: 8:00 am - 12:00 pm @ Sorenson Conference Registration: 12:00 - 5:00 pm @ Olin Hall 07:45 – 08:30 am Breakfast/Snack @ Sorenson 08:30 – 10:00 am Plenary Session 3: Marketing for the Greater Good @ Sorenson 10:00 – 10:30 am Coffee Break @ Sorenson 10:30 – 11:45 am Plenary Session 4: Social Media/Online Retailing @ Sorenson 12:00 – 01:00 pm Lunch @ Knight Auditorium 01:30 – 03:00 pm Concurrent Sessions @ Olin & Malloy Halls 03:00 - 03:15 pm Coffee Break @ Wellesley Room 03:15 – 05:15 pm Concurrent Sessions @ Olin & Malloy Halls




Sunday 28 June 2020


08:30 – 10:30 am Concurrent Sessions @ Olin & Malloy Halls 10:30 – 11:00 am Coffee Break @ Needham Room 11:00 – 12:30 pm Plenary Session 6: Field Research @ Olin & Malloy Halls 12:30 – 01:00 pm Boxed Lunch




Thursday 25 June 2020


07:00 - 08:00 pm Conference Registration & Reception





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