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Program

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Program Overview

Download the Frontiers in Service 2022 Program for a full conference overview, all session info, locations, and times. Program available now! 

  • Thursday 23 June 2022
    07:00 - 08:00 pm Conference Registration & Reception @ Marriott
  • Friday 24 June 2022
    Conference Registration: 7:45 am - 12:00pm (Sorenson) Conference Registration: 12:00 - 5:00 pm (Olin Hall) 07:30 am Bus departs Marriott (Marriott guests only) 07:30 – 08:15 am Breakfast/Snack @ Sorenson 08:15 – 08:30 am Welcome @ Sorenson 08:30 – 10:00 am Plenary Session 1: Entrepreneurial Leadership in a Service Organization @ Sorenson 10:00 – 10:30 am Coffee Break @ Sorenson 10:30 – 11:45 am Plenary Session 2: Future of Technology & Analytics in Services @ Sorenson 12:00 – 01:00 pm Lunch @ Knight Auditorium 12:00 – 01:00 pm JSR/ERB Lunch @ Wellesley Room 01:00 – 03:00 pm Concurrent Sessions @ Olin & Malloy Halls 03:00 – 03:15 pm Coffee Break @ Wellesley Room 03:15 – 05:15 pm Concurrent Sessions @ Olin & Malloy Halls 05:30 pm Bus departs for Marriott (Marriott guests only) 06:30 – 07:30 pm Reception @ Marriott 07:30 – 10:00 pm Awards Dinner @ Marriott
  • Saturday 25 June 2022
    Conference Registration: 8:00 am - 12:00 pm @ Sorenson Conference Registration: 12:00 - 5:00 pm @ Olin Hall 07:45 am Bus departs Marriott (Marriott guests only) 07:45 – 08:30 am Breakfast/Snack @ Sorenson 08:30 – 10:00 am Plenary Session 3: Marketing for the Greater Good @ Sorenson 10:00 – 10:30 am Coffee Break @ Sorenson 10:30 – 11:45 am Plenary Session 4: Retailing, Online and Social Media @ Sorenson 12:00 – 01:00 pm Lunch @ Knight Auditorium 01:30 – 03:00 pm Concurrent Sessions @ Olin & Malloy Halls 03:00 – 03:15 pm Coffee Break @ Wellesley Room 03:15 – 05:15 pm Concurrent Sessions @ Olin & Malloy Halls 05:30 pm Bus departs for Marriott (Marriott guests only) 06:15 pm Bus departs for Cruise 07:00 – 11:00 pm Cruise 11:00 – 11:15 pm Bus departs for Marriott
  • Sunday 26 June 2022
    08:00 am Bus departs Marriott (Marriott guests only) 08:30 – 10:30 am Concurrent Sessions @ Olin & Malloy Halls 10:30 – 11:00 am Coffee Break @ Needham Room 11:00 – 12:30 pm Plenary Session 6: Field Research in Retailing & Service Research @ Winn Auditorium 12:30 – 01:00 pm Boxed Lunch 01:00 pm Bus departs Marriott (Marriott guests only)
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