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Call For Abstracts

How technology is creating value through service

*IMPORTANT DATES*

SUBMISSIONS OPEN:

9.9.19

SUBMISSIONS CLOSE:

12.12.19

The Frontiers in Service Conference 2020 will explore a wide variety of service topics, including service marketing, service management, service operations, service strategy, service design, service engineering, service science, service IT, and AI and robotics as related to service firms and retailers.

You are invited, as a service academic or practitioner, to submit a 450-word abstract for a possible presentation at the conference. Practitioners are invited to submit and share case studies, best practices, trends and recent developments in the service industry. The conference committee will select the most promising and noteworthy abstracts for the “Best Practitioner Paper Award”. Abstracts may focus on any service topic, including (but not limited to) the topics below.

Possible Topics

  • Analytics and Service

  • Artificial Intelligence (AI) and Service

  • Big Data and Service

  • Consumer Privacy

  • Customer Experience Management

  • Customer Relationship Management

  • Customer Value Creation

  • Digital Service (Strategy)

  • Employee Engagement

  • E-Service & E-Government

  • Healthcare Service

  • Internet of Everything and Service

  • IT as a Service

  • Organizational Climate

  • Platform-based Service Models

  • Public Sector Service

  • Retailing and Services

  • Robotics and Service

  • Service at the “Bottom of the Pyramid”

  • Service Design

  • Service Dominant Logic (SDL)

  • Service Engineering

  • Service Human Resources / Factors

  • Service Information Technology

  • Service Innovation

  • Service Management

  • Service Marketing

  • Service Operations

  • Service Productivity

  • Service Science

  • Servicescapes

  • Sharing Economy

  • Smart Service Systems

  • Social Networks and Service

  • Service Strategy

  • Technology-based Service (Apps)

  • Theoretical Perspectives on Service

  • Transformative Service Research

  • Transformative Services

  • Transforming Organizational Culture